Marisa Von Wieding, the Vice President of Operations at the New Terminal One at JFK Airport, is leading a transformation in air travel experience through innovative technology and personalized service. The upcoming New Terminal One promises a unique and seamless airport experience for international travelers passing through JFK Airport in 2026. The focus on redefining travel through cutting-edge technology and a dedication to hospitality sets a new standard for air travel.
One of the key advancements at the New Terminal One is the implementation of biometric facial recognition technology. This innovation aims to streamline the travel process by eliminating the need for physical documents at various checkpoints, such as check-in, security, and boarding. By opting in, guests can enjoy a paperless and efficient journey, reducing waiting times and enhancing the overall travel experience.
Personalization is at the core of the New Terminal One’s design, catering to the diverse needs and preferences of travelers. From self-service options like bag drops and automated gates to the presence of guest service ambassadors for assistance, the terminal offers a range of services to ensure a comfortable and tailored travel experience for every guest. The open and welcoming spaces within the terminal provide opportunities for relaxation, exploration, and engagement.
Accessibility is a key focus at the New Terminal One, with a strong commitment to ensuring that all guests feel welcome and supported throughout their journey. The terminal features dedicated lounges, sensory rooms, and trained staff to assist guests with various needs, including mobility and sensory impairments. Technology plays a crucial role in facilitating assistance requests, making it easier for guests to access the support they require.
While technology and service enhancements take center stage, the retail and dining experience at the New Terminal One also reflects the vibrancy and diversity of New York City. With a mix of global brands and local favorites, the terminal’s commercial offerings provide travelers with a taste of the city’s culinary and cultural richness, set against the backdrop of New York’s iconic streetscapes.
Behind the scenes, the New Terminal One team has rigorously tested and integrated cutting-edge technology to ensure a seamless and efficient operational experience. Through a dedicated rehearsal space powered by SITA, the team simulated every aspect of the guest journey to fine-tune systems and processes, ultimately aiming to deliver a flawless travel experience from check-in to baggage claim.
Marisa Von Wieding’s extensive experience in aviation operations and customer service positions her as a leader in revolutionizing the international travel experience at the New Terminal One. With a focus on innovation, personalized service, and operational excellence, the terminal is poised to set a new standard for air travel, offering guests a dynamic and welcoming journey reflective of the spirit of New York City.
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