Smart Communications introduced SmartHUB, a cloud-native digital archiving solution aimed at simplifying data management for businesses. The platform, integrated into the Conversation Cloud, was launched following Smart Communications’ acquisition of Joisto, a digital archiving provider, in April 2025. By addressing the challenges posed by growing data volumes and complex regulations, SmartHUB offers seamless integration, reduced operational complexity, and enhanced data security.
Leigh Segall, CEO of Smart Communications, emphasized the platform’s ability to navigate the evolving regulatory landscape and minimize operational risks. SmartHUB’s design on AWS ensures compliance with GDPR, ISO 14641, and WCAG 2.1 Level AA, offering audit-ready storage and simplifying compliance management across jurisdictions.
Industry experts have lauded SmartHUB’s comprehensive approach to customer communication management, noting its significance in enhancing customer interactions and addressing critical compliance requirements. Jim Lundy, Founder of Aragon Research, highlighted SmartHUB’s role in streamlining business workflows and connecting various teams, such as customer service, IT, and sales, to improve operational efficiency.
Simon Tindal, CTO at Smart Communications, emphasized SmartHUB’s speed, security, and compliance features, positioning it as a transformative solution for today’s communication landscape. With its cloud-native architecture and AI capabilities, SmartHUB enables rapid data retrieval and audit readiness, catering to sectors like financial services, insurance, telco, and utilities.
SmartHUB’s success lies in its ability to simplify archiving processes and integrate seamlessly with SmartCOMM and SmartIQ within the Conversation Cloud. By offering a unified platform for managing customer interactions, SmartHUB enhances data accessibility and protection, empowering organizations to unlock new value from their data assets.
Smart Communications’ commitment to innovation and customer-centric solutions is evident in the development of SmartHUB. The platform’s flexible APIs and enterprise-level configuration management enable organizations to embed compliance into core business workflows, fostering collaboration across departments and enhancing customer service experiences.
As businesses increasingly prioritize data security and regulatory compliance, SmartHUB emerges as a strategic tool for managing high-volume communications effectively. By leveraging advanced technologies and industry expertise, Smart Communications continues to redefine the digital archiving landscape, offering organizations a trusted path to modernize their data management systems.
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